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Shipping Policy

At SIIL Ostomy, we understand how important comfort and reliability are, especially when it comes to ostomy products. We do our best to ensure your order reaches you as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.
You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times

Standard Shipping
• Delivery time: 7–12 business days
• In some cases, depending on destination country, customs clearance, or peak periods, delivery may take up to 14–18 business days

Express Shipping
• Delivery time: 3–5 business days
• If an express shipment is delayed beyond this timeframe, we refund the express shipping cost

Shipping Destinations

We ship worldwide, including Europe, the United States, Canada, Australia, and Asia.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.

Tracking

All orders include tracking information, which will be sent to you by email once your order ships.

Delays

While we do everything possible to meet delivery estimates, delays can occasionally occur due to customs inspections, weather conditions, or carrier issues. We truly appreciate your patience in such cases and are always here to help.

Questions

If you have any questions about shipping, delivery times, or need assistance choosing the best option, please contact us. We are always happy to help.